The 4 Use Cases of JOY
Our AI-powered Virtual Assistant streamlines every stage of the vehicle service process. From first contact to final documentation, JOY delivers speed, accuracy, and convenience — saving technicians hours each week and boosting service capacity.
Roadside Assistance Reports – From Call to Action in Seconds
When a driver needs help, JOY collects essential details, analyzes the situation, and generates an actionable report in seconds.
1.
Easy online
entry
Enter vehicle details, name, and phone – share location with one click for dispatch.
2.
AI-Supported Emergency Assistance
JOY detects the issue, offers phone help, and dispatches repair or towing as needed.
3.
Automated
Reports
Generates an RSA Report for workshops & fleets, plus Help Request for roadside teams.
Diagnostic Reports –
Instantly, Digitally, Remotely
JOY lets you run full vehicle diagnostics before the car even reaches the workshop.
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1.
Check
connectivity
Connect the vehicle
remotely to enable a fast & accurate diagnosis.
2.
Confirm &
share details
Driver receives link, shares details, & approves diagnosis to start.
3.
Start
diagnosis
JOY runs the check automatically & sends a diagnostic report to the workshop.
Step-by-Step Guides –
Simplifying Complex Repairs
Technicians simply tell JOY the fault, and it instantly delivers a tailored repair plan.
1.
Enter the
fault
Input the issue via text or voice to begin quick and accurate diagnosis.
2.
Get
instructions
Receive step-by-step guidance for assembly, disassembly, safety checks & tools.
3.
Access OEM
documents
View exploded diagrams, technical specifications & spare part references instantly.
Service Reports –
Accurate, Structured Report Generation
JOY automates the entire service reporting process.
1.
Enter
vehicle data
Provide VIN, mileage & requested service activity to initiate the process.
2.
Automatic
service logic
System checks service history & OEM requirements to define the right steps.
3.
Structured
report
Generates a complete checklist tailored to the specific vehicle & service.
Get in touch
Ready to empower your team with AI-driven efficiency?
Reach out via the form or by e-mail to discover how JOY can streamline your operations and create real impact for your customers.